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Женщина, 41 год, родилась 8 сентября 1983
Сочи, р‑н Хостинский, готова к переезду, не готова к командировкам
Где ищет работу
Сочи
ХостинскийHead of Customer Success
250 000 ₽ на руки
Специализации:
- Менеджер по продажам, менеджер по работе с клиентами
Занятость: полная занятость
График работы: удаленная работа
Опыт работы 9 лет 6 месяцев
Август 2018 — Октябрь 2020
2 года 3 месяца
Москва, healbe.com/ru/gobenew/
Customer Service Account Manager
- development of customer support standards (e-mail, social networks, phone, messengers):
- development of a loyalty program,
- development of post-sales support for users, a program for adapting to a technological product in order to increase LTV and optimize CAC;
- development and organization of the department's work, taking into account the key performance indicators of customer service (SLA, KPI and CSAT, CX NPS, CSI)
- development of a loyalty program,
- development of post-sales support for users, a program for adapting to a technological product in order to increase LTV and optimize CAC;
- development and organization of the department's work, taking into account the key performance indicators of customer service (SLA, KPI and CSAT, CX NPS, CSI)
Январь 2017 — Май 2019
2 года 5 месяцев
BunnyHill
Москва, bunnyhill.ru/
Account Manager
- development of customer support standards (e-mail, social networks, phone, messengers):
- development of a loyalty program,
- development of post-sales user support;
- development and adjustment of reporting by key indicators of the effectiveness of client service;
- development of relations with foreign suppliers,
- work with digital promotion channels,
- organization of the warehouse, delivery services.
- development of a loyalty program,
- development of post-sales user support;
- development and adjustment of reporting by key indicators of the effectiveness of client service;
- development of relations with foreign suppliers,
- work with digital promotion channels,
- organization of the warehouse, delivery services.
Сентябрь 2012 — Сентябрь 2017
5 лет 1 месяц
ООО "Нью Йоркер РУС"
Москва, www.newyorker.de
Area development manager
The portfolio includes opening and launching of 7 branches in the reporting regions from scratch, an increase in the total turnover by 11.5% in operating branches for 2 years, a decrease in the personnel fluctuation rate in the branches to a minimum.
Июнь 2008 — Сентябрь 2009
1 год 4 месяца
Саратов
Head of sales
Brought to the portfolio a software development project for one of the leading refrigerator manufacturers in Russia
Навыки
Уровни владения навыками
Высшее образование
2005
Лингвистики, Филолог
Знание языков
Повышение квалификации, курсы
2022
Computer Science for Business Professionals
Harvard University
2021
Digital Marketing
University of Maryland
2021
Applied Scrum for Agile Project Management
University of Maryland
2020
Customer-Centric Innovation
RWTH Aachen Business School
2019
Remote call center management
CloudAgents
Гражданство, время в пути до работы
Гражданство: Россия
Разрешение на работу: Россия
Желательное время в пути до работы: Не имеет значения