- development of customer support standards (e-mail, social networks, phone, messengers): - development of a loyalty program, - development of post-sales support for users, a program for adapting to a technological product in order to increase LTV and optimize CAC; - development and organization of the department's work, taking into account the key performance indicators of customer service (SLA, KPI and CSAT, CX NPS, CSI)

- development of customer support standards (e-mail, social networks, phone, messengers): - development of a loyalty program, - development of post-sales user support; - development and adjustment of reporting by key indicators of the effectiveness of client service; - development of relations with foreign suppliers, - work with digital promotion channels, - organization of the warehouse, delivery services.

The portfolio includes opening and launching of 7 branches in the reporting regions from scratch, an increase in the total turnover by 11.5% in operating branches for 2 years, a decrease in the personnel fluctuation rate in the branches to a minimum.

Brought to the portfolio a software development project for one of the leading refrigerator manufacturers in Russia

Лингвистики, Филолог

Harvard University

University of Maryland

University of Maryland

RWTH Aachen Business School

CloudAgents